These Terms and Conditions (“Terms”) govern your use of the services provided by Prague Food Tour (“Company”) including but not limited to booking and participating in food tours offered by the Company. By booking a food tour with us, you agree to comply with and be bound by these Terms. Please read these Terms carefully before booking a tour with us.
General Information:
Prague Food Tour is registered for Value Added Tax (VAT) under the following details:
- Name: Leona Rothová
- Company Name: Prague Food Tour
- Address: Bílkova 855/19, Prague 1
- VAT Registration Number: 02704111
1. Booking and Payment:
1.1. To book a food tour with the Company, you must complete the booking process on our website or through our authorized booking agents. By booking a tour, you confirm that you are at least 18 years old or are booking under the supervision of a legal guardian.
1.2. Payment for the tour is due at the time of booking unless otherwise specified. We accept payment via authorized payment methods listed on our website or as communicated to you during the booking process.
2. Cancellation and Refund Policy:
2.1. Cancellations made by the customer must be communicated to the Company in writing via email or through our website’s cancellation process. Cancellations are subject to the following terms:
- Cancellations made 3 days/72 hours or more before the scheduled tour date are eligible for a full refund.
- Cancellations made less than 3 days/72 hours before the scheduled tour date are not eligible for a refund.
2.2. The Company reserves the right to cancel or reschedule a tour due to unforeseen circumstances, including but not limited to inclement weather, insufficient bookings, or force majeure events. In such cases, customers will be offered the option to reschedule their tour or receive a full refund.
3. Participation and Conduct:
3.1. Customers participating in our food tours must follow the instructions provided by the tour guide and adhere to any safety guidelines communicated during the tour.
3.2. Customers are responsible for their own conduct during the tour and must not engage in behavior that disrupts the tour or compromises the safety and enjoyment of other participants.
3.3. The Company reserves the right to refuse service or remove any participant from the tour who violates these Terms or engages in inappropriate behavior, without providing a refund.
4. Health and Dietary Restrictions:
4.1. Customers with specific dietary restrictions or allergies must inform the Company at the time of booking. While we will make reasonable efforts to accommodate dietary needs, we cannot guarantee that all food options will be suitable for every customer.
4.2. Customers with medical conditions or mobility issues that may affect their participation in the tour should consult with their healthcare provider before booking. The Company may not be able to accommodate certain medical or mobility-related needs due to the nature of the tour.
5. Data Protection (GDPR):
5.1. The Company is committed to protecting the privacy and personal data of our customers in accordance with the General Data Protection Regulation (GDPR). By booking a tour with us, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy.
5.2. We collect and process personal data such as your name, contact information, and booking details for the purpose of managing your tour reservation and providing you with our services. We will not share your personal data with third parties except as necessary to fulfill your booking or as required by law.
5.3. You have the right to access, rectify, or delete your personal data held by the Company. If you wish to exercise your rights or have any concerns about how we handle your personal data, please contact us at info@praguefoodtour.com.
6. Liability Waiver:
6.1. Participation in our food tours involves inherent risks, including but not limited to risks associated with walking, consuming food, and interacting with the environment. By booking a tour with us, you acknowledge and accept these risks.
6.2. The Company shall not be liable for any injuries, damages, losses, or expenses incurred by customers during the tour, except in cases of willful misconduct or gross negligence on the part of the Company.
7. Intellectual Property:
7.1. All content, including but not limited to text, images, and logos, displayed on the Company’s website and promotional materials, is the intellectual property of the Company and may not be reproduced or used without permission.
8. Governing Law and Jurisdiction:
8.1. These Terms shall be governed by and construed in accordance with the laws of Czech Republic. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Czech Republic.
9. Amendments:
9.1. The Company reserves the right to amend or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates.
Contact Us:
If you have any questions or concerns about these Terms, please contact us at info@praguefoodtour.com.